Bass Blog 1: Philips Respironics Inadequate Recall Attempt

by | Apr 19, 2022 | Blog Posts | 0 comments

The inaugural release of my recurring “Bass Blog” will highlight a personal, real-world experience that occurred on March 30th, 2022.

One question that my wife DREADS is when someone asks me “So, what do you do?” The 45-minute boiler plate response and excitement start to spew out of my mouth and my wife is trapped until I take a breath.

On March 30th, my wife got to experience this as we were leaving a sunset cruise for her birthday. It was a small 6-person tiki hut and one of the gentlemen decided to ask the question right as we docked and were about to unload after the 2-hour trek.

My wife’s eyes were burning into my neck, so in reverence of her birthday I kept it to a record pace. I outlined communication hurdles related to medical devices and how they frequently fail to reach patients. Pulling from my mental rolodex of active recalls, I highlighted the Philips Respironics BiPAP and CPAP machine recall as a prime example. The gentleman quickly retorted that he has a Respironics device and has used one for 25 years as well as started to provide an inventory of his pacemaker and other devices.

What now?

He maintained he hadn’t heard anything about the recall and pressed me to know more. He shared that he has leads and a pacemaker battery that needed to be replaced but was puzzled at why he was notified of some issues but not others. I provided him with the latest link and update from the FDA and urged him to check to see if his device was in fact one of the recalled devices. I instructed him to be diligent in looking into his specific device information because at times recalls can only impact certain models or serial numbers.

The Impact Expected

It was great to see my knowledge potentially make an enormous impact on a stranger, but the most rewarding part was when we departed the conversation and the gentleman genuinely thanked me for my work. CAREier’s purpose is to do exactly what I did on March 30th, but on a much larger scale.

The biggest question I have remaining from the encounter is does Philips Respiratory offer finders fees for finding patients who haven’t been notified? Assuredly “no,” but I do know the CAREier, Inc. platform can make these issues something of the past.

Check out my future “Bass Blog” posts with trends and feedback from industry leaders as we change how medical device communications are sent and standardized.

About CAREier

CAREier is the healthcare customer relationship management (CRM) tool for medical devices facilitating better communication and outcomes. Led by healthcare regulatory expert, Ryan Bass, CAREier addresses the gap in current processes related to medical devices. Health systems are now required to be 2015 certified electronic health record technology (CEHRT) compliant for their submission to Promoting Interoperability (formerly Meaningful Use Stage 3) and the new requirements allow for a first of its kind process and solution.

CAREier’s mission–and passion–is to facilitate the delivery of messages between hospitals, providers, device manufacturers, payors, regulators, and patients – thus impacting lives and making the world a healthier place for all. For more information, visit us at or contact us at (202) 571-6164 or


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