A medical device implanted in a patient should be tracked for its useful life, which could be 15 years or more. This is an FDA requirement for certain devices—but, more important, it’s the right thing to do. If a problem with the device necessitates a recall, time is of the essence. Which specific devices must be recalled? Are they in the manufacturer warehouse, in a hospital storeroom, or already in a patient? How can we communicate with the hospital and patients?
Today, often manufacturers rely on regular mail to communicate these urgent messages. Yes, snail mail. That adds days or weeks to the process. Recipient information must be collected and letters prepared and physically mailed—that is if the manufacturer has the patient contact information. Hospitals are required to provide it when the device is implanted, but frequently fail to do so. Often, there is no process to keep contact information updated. When patients move or change email addresses or phone numbers, they become lost to the system. The result: large numbers of recall notices never arrive.
There is a solution. CAREier has created a complete ecosystem that connects manufacturers, hospitals, physicians and patients for the immediate, secure delivery of patient alerts. CAREier tracks medical devices from the initial manufacturer through sales channels to the patient. Using our system, a manufacturer can issue a recall in minutes and notifications are delivered immediately to the hospitals and patients. Message Sent. Message Delivered. Every Time.